March 28
In late January I purchased a cell phone and service with T-Mobile through a company called Wirefly.com. They advertised relentlessly everywhere on the Internet. I later found that they had probably a dozen aliases but their parent company was you Inphonic, Inc.
The phone purchased came with 2 - $50 rebates. The requirements of the rebates were probably the most stringent I've ever seen. We were to send it after 180 days but before 210 days of purchase plus several strange things were to be sent with it including a phone bill with the amount of the previous bill shown paid in full, which I promptly sent!
I am a veteran of the rebate wars, though, and after gathering all of the data required and making multiple copies of absolutely everything I sent it certified mail with signature required. After six weeks I received an e-mail indicating that they had received my documentation but were denying me because I sent them in after 210 days, which is false!
Well after six months of dead-ends and false promises! I finally hit the jackpot. I reported them to the Federal Trade Commission! Two days later I get this email from Inphonic..
Dear Sir,
We were contacted by the Federal Trade Commission on your most recent inquiry regarding your rebate.
Our records show your rebate was denied due to your submission being mailed past the required postmark period. Please note this matter has been reviewed by our Corporate Offices and although their rebate was denied, as a valued customer we will honor the rebate as one time courtesy.
Please allow 6-8 weeks for your rebate to be processed.
We trust that this resolves your rebate issue. Should you need further assistance, please feel free to contact us.
Sincerely,
D. Brooks
Financial Operations Dept.
Then Ms. Hollie Kapos from the Consumer Complaints Dept at Inphonic, called last week to confirm if I was satisfied with their response. I told her I would be satisfied once I get the refund! Not another BS story to wait six weeks!
She promised to follow up with me this week! She Didn't!
But the Legal Dept of Inphonic did! I spoke to Kesha Evans, apparent Legal counsel for Inphonic... She had ask me if I received my refund yet? I explained to her that I had not received anything. She researched my submission and once again stated my Rebate was late.."Which Is Bull#hit" I have the photocopied date stamp on letter! I offered to fax it but she declined to see it! She did advise the company had already submitted the information and the check would be in route in the next couple of weeks! She will follow up next month to verify!
Anyone else call her directly at Inphonic Corp Legal Dept. 202-333-0001 Ext#131 She did not believe there were that many unhappy consumers out there! Let her hear about it!!
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