First things first let me say that I have been a loyal customer of TigerDirect for many years now and have bought from them for both personal and business products.
Up until now I have had absolutely no problem with TigerDirect, especially in the rebate department. That was until they partnered with OnRebate.com.
My last order (totaling very close to $1,000) had 4 items with rebates that were to be claimed through OnRebate.com. One was an acer laptop with a $50 rebate, the second was a dvd burner with a $25 rebate, the third a seagate hard drive with a $50 rebate and finally a memory chip with a $20 rebate. The total of these rebates is $145. Pretty good return on my investments considering that I had just dropped a grand on my order right? Wrong, read on.
I mailed everything in as directed making sure that everything was in order and all forms were signed if required. Then I sat back and waited for onrebate.com to receive my rebates and process them.
Finally on 1/19 I receive 3 emails stating that there was a status change in my rebates. I quickly followed the provided link hoping that I was finally getting my refund. What I received instead was this.
My $50 rebate on the acer laptop was denied according to them due to insufficient documentation and no signature on the rebate form. The $50 rebate on the seagate hard drive was denied because of conflicting data (address missing from invoice). The $25 rebate on the dvd burner was denied due to insufficient documentation and no signature on the rebate form. And my $20 rebate on the memory has yet to be received but I'll wager that it will be denied as well.
Do you see a pattern here? The problem with this is that the exact same packing slip and invoice were sent in to claim all 4 rebates and the reason for denial on one of the rebates is different. Shoudn't all of the reasons be the same?
Just to show how much of a scam this is I'll let the readers of ripoff report in on something even more interesting.
The seagate hard drive also had a bonus $10 rebate on it that was through seagate themselves. I sent the exact same packing slip and invoice to seagate for the $10 rebate and what do you know it was approved. When this happened I knew I had been ripped off.
Anyway after finding that my rebates were denied I decided to contact customer service through email. I first contacted them on 1/20 to try and see if there was any way to "fix" the problem. I received an automated response stating that someone would contact me within 72 hours.
Wow a response within 72 hours now that would be something wouldn't it?
Not getting my hopes up I waited and heard nothing. My last email was sent on 1/27 and so far I have not heard anything at all from this company.
The bottom line is this, stay away from any product that has a rebate through onrebate.com unless the price before the rebate is worth it.
Chances are you won't get a rebate from onrebate.com no matter how meticulous you are in preparing the information for them.
As for TigerDirect.com I have nothing bad to say about them they have always provided great products and top notch service but this partnership with onrebate.com is beginning to taint their name in the eyes of the consumers.
Be sure that you contact TigerDirect and let them know this as I am sure that if they receive enough complaints they will cease to do business with such an unreputable company as onrebate.com.
If you have been scammed into the whole rebate charade file a complaint and be sure to contact the better business bureau and file a complaint with them regarding your experience with onrebate.com.
You may also want to contact a state representative, congressman, or anyone else that may be able to help stop this company from defrauding consumers.
Gerald
Loyalhanna, Pennsylvania
U.S.A.
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