I have been dealing with this company for 6 years now. I have made some late payments, but always try to let them know and work it out with them. I do not think they document phone calls as I get asked the same questions everytime I have to call.
They want to know how much money I make, what did I spend my last paycheck on, don't you have anyone you can borrow the money from. Yeh, there is another bill I will have to pay back, making me late yet again.
They have told me my house payment comes before feeding my children. They have even gone so far as to accuse me of saying I was not sending in a payment when in fact I said I would have it by the end of the month. They want to know what I do with my child support money, I have not been receiving any child support.
While trying to explain this to the anything but nice woman on the other end of the phone she is yelling at me that maybe she oughta call my children's father and tell him I am behind on my house payments. And maybe he would be better suited to raise our boys because he probably pays his house payments on time. Well, he probably is paying his "rent" on time, he certainly isn't helping me support our boys.
They call my work, after being told not to. They call my mother, claiming they have a really good relationship with her. They call the park office where my home is set up to get messages to me, and have now resorted to calling my neighbor. I have no clue how they even got ahold of her number, but I don't even know her well enough to have even my own mother call in an emergency.
It was a fluke I wound up on this web-site. I am glad I decided to look and see if I was alone out there in dealing with them. It's sad to see that I am not. But I am glad to know it's not just me they are trying to drive into the psych ward.
Good luck to all of you trying to cope with this mess of a company. I hope they can be stopped before even one more of their robotic employees is able to collect another paycheck.
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