My husband responded to a TV commercial one Saturday early morning promotting a Singer Lazer Storm vacuum cleaner. He got on the phone and spoke to an automatic ordering machine. He used the check and entered the order as requested. When he hung up he realized he did not get the confirmation and that the order did not include the steamer as promise on TV. The next morning he saw the commercial again and decided to reorder since he thought the first one did not go through. Boy how I had wished I had stopped him at this point! But I did not and he went on with the order and he got one girl on the phone and almost completed the order when she wanted his email address. My husband handed me the phone and wanted me to give my email address to her. I talked to her and the girl seemed pretty ignorant and stupid because she could not get the address right. Then I handed out the phone back to my husband and he continued the question about the order and inquired about the steamer. Before he got an answer and the confirmation, she hung up on him. When he tried to call back, this time there was only a voice mail. I immediately felt that something was very wrong. My husband said it would be all right because he thought it would probably have not worked because she did not finished our order. Obviously he was wrong. I got so mad and tried to cancel the order over the phone but in vain-hundreds of times, figuratively speaking. I tried to write emails as they suggested on the phone too, but no response. They seemed to ignore that. Oh well, I tried to stop the payment and contacted my bank but too late, they already got the money. You know how much they deducted from our bank? $313.70. So how much did they charge the cleaners if one cost only $59.00 plus S H $14.00 and plus tax? And $313.70 is 4 x the price of the vacuum cleaner plus shipping plus tax so to speak. Even worse they did not leave a phone number like other prestigeous companies when they charged your account for items you bought. So tracking them is impossible because they still did not answer the phone. To make the matter worse, they have not shipped our vacuum cleaners yet (or will they?) so we could refuse them. It has been over a month and I keep trying to contact them and hoping one day they will respond to my calls.By the way, I also wrote a letter of complaint (by a certified mail) to the address they gave us. You know already, they have never replied and may never will. So I agree that this all is a planned scheme. They got our money and they seem to win, temporarily, because I will try every effort to sue this company and make them pay. Does anybody know what we could do and give us an input without involving lawyers and other unreliable sources? We have had enough of this already and are ready for a revenge big time.
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