I am sad to admit that I have had employment experience with digital now as a CSR in a cal center that worked with them. The company is no good to their word or their contracts. No deliveries are made and when an order is cancelled the refund checks that are issued bounce.
I was recieving calls from customers who's deliveries had been delayed for months. When you apply online digital now automatically debits the account for the amount of the down payment then never follows thru on the delivery of the TV.
In the month I was working there I had been asked by the company to tell lies to people about when they would recieve their tv's. The company made us and the customers promises that they never followed thru. They told us to pass along customer information and that they would call the customers with information about their deliveries but they never called them back.
Charles Mason, the Vice President of the company, informed us to give his direct line to the customers who had been delayed several times and that he would talk to them. Then, upon transferring a call to him he told the customer that the call center in which I worked was causing problems and delays, and that we were outright lying to them. I'll give it to him that we were lying, but on HIS orders.
This company is not one to get involved in. Stay away from it at all costs and if you've already been caught up in their mess, hire a good lawyer as soon as possible, you'll need it.
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