I enrolled with Kaplan University 4/14/03-6/22/03. I completed the financial aid info and was told everything went through and I was clear to begin.
The entire two months I was enrolled, I kept getting letters, emails, and phone calls saying I was missing financial aid paperwork and would not be allowed to enter my second semester if I didn't send these in.
The problem arouse, that whenever I called in, I was always told something different. Sometimes I wasn't missing anything, sometimes I was missing different things, and one time I was missing everything. I talked to NO LESS than 15 people to get this cleared up because I didn't want to have any road blocks in getting my education. I faxed these papers in REPEATEDLY, whatever was asked of me.
Finally, fed up, I decided my best route was to concentrate on speaking to only one person to straighten everything out. This started with a regular student service agent, whose direct line extension I got. After a couple of phone calls, I could never get in touch with him again, even after repeated voice mails left. Then I went to the head of financial aid, with the same exact results, and on to the head of the Paralegal program, with yet againthe same results. I found out through the message boards in my classes that there were others with this same experience.
When it cam time to start the second semester, they told me I couldn't continue because of the missing paper work, and I finally gave up, realizing a dead end when I saw one. They then had the nerve to tell me I owed them almost $1800. I flat out refused to pay and got nowhere with explaining the situation. I was harassed for a long time by the school itself before they sent it to a collection agency (Pinnacle Financial Groupwho I am also filing a report against for harassment.)
I don't understand how they can claim I owe them when I have in my possession a printout from the Federal Financial Aid website that shows I was awarded a Pell grant for $3550.
Of course I have told everyone I know about this experience, some of which were considering the school. I will continue to do so until I am heard and satisfied. I don't want anything from them, except for them to clear my account and get it off my credit report. I never even received my grades for that first semester. I had to put my education on hold for 6 months to wait for the next semester at a local college to begin. I have since completed 2 semesters and am on my third with Ashworth College (www.ashworthcollege.com I highly recommend it.) I am not trying to scam anybodyI just want to be treated fairly.
Other addresses/Phone Numbers
Iowa College Acquisition Corp Kaplan
P.O. Box 201702
Dallas, TX 75320-1702
550 West Van Buren 7th Fl
Chicago, IL 60607
Fax# 312-777-6704
1515 W Cypress Creek Rd
Fort Lauderdale, FL 33309
6409 Congress Avenue
Suite 100
Boca Raton, FL 33487
Ph# 888-887-7613
6301 Kaplan University Avenue
Suite 2
Davenport, IA 52807
1801 East Kimberly Rd
Davenport, IA 52807-2095
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