I was contacted by a Mr. George Mclaw who said that he was from Visa Card Processing Center. He notified me just like many others that Since i had been turned down for credit before i was now elegible to receive an unsecured visa card in with a credit limit of $2,500. Because visa is such a repretable name I did not find it strange or a problem to provide my banking information to the young man to obtain the $299.00 activation fee requested to start the process of sending me the visa card. Mr. George Mclaw said to me that he would then have to have some one to contact me back from the authorization department as a means of "security". No problem I thought.
After they contacted me I had to verify my account information again, and they authorized the debit, which was authorized on February 9 and processed through.
One week after the authorization I called back because i have not seen my card in the mail. I called back and they then told me that it would be 15 business days after I the authorization before i can receive my card, these are the exact words that were explained to me. Ok I thought I can wait 15 days.
15 days later I received a packet in the mail, now when i called the first few times, and providing the authorization for my credit card to be sent to me they informed me about the packet but they told me that it would be in addition to the credit card, but that part of the conversation was not recorded.
So I spoke to a slew of people, first I spoke to Mike Johns a customer service representative, who might I add was very rude, then I spoke to John Gunn who was also rude, and lastly I spoke to Travis Rice, all of these men put me in to hear the recorded conversation of me "authorizing" my account to be debited. I explained to them that when I authorized my account to be debited it was for a Visa Credit Card not a bunch of coupons.
At that time I requested to speak to a manager, none of them "spoke to customers" what kind of place is this when a person in authority does not speak to customers? He said that the managers names are Liz Thomas and Mark Kenedy, and Antwan Green. Antoine was supposed to call me back but he did not even though he said that he did.
After talking to "Travis Rice" if this is any of their real names, he told me that he worked for a company called Customer Service International, stationed in Quebec Canada, when I asked for his address he told me that "personally, he did not feel that I had a reason or a right to know that address where they are doing business"?!
What I thought, you have my money and I can't have your address to file a complaint? He said to me in a rude voice, I dont have your money peoples rebate association has your money, you can write them a letter if you want to.
After I sit there for a minute trying to get a little sympathy out of these blood suckers, there was none so I asked have you ever heard of George McLaw, he said that he has, but everyone else has not. I said well do you know how to get in contact with him and he said No, hes in the sales department. So I asked where is the sales department, and he said I don't know. I asked him can you ask your supervisor where it is then, he placed me on hold and said unfortunately they don't know either.
I said you know what I need to speak to a supervisor, no one would come to the phone he said, because they do not speak to customers. So I asked him how do I get my money back and he said well you have to send the packet back but we can't issue the refund without the yellow envelope. I said well when will I get the yellow envelope he said about two weeks after you received the packet. Now mind you on the packet on the cover letter it said that you only have 10 business days to send it back, no I'm not waiting I'm sending it back today. And when I get the yellow envelope I'll send that back to I won't even open it.
But first I will take photo copies of every thing that was sent to me by this frauduelent company and contact the FBI, and FCC, and who ever else I need to contact. Some one needs to do something this needs to be stopped.
O yeah not to be religious but I know that God does not like ugly and what ever you sow you will also reap. I pray and I know that every thing that they are doing is going to come back to them on a much higher level. The company and everyone involved!
I would like to say I have learned a lot from this website, like to contact my bank, I was all prepared to lose my money but now I know that i can fight this and I will. I hope that we can get another news story or something, that we can locate who ever owns that P.O. Box number, find this customer service international place, or something. THIS NEEDS TO BE STOPPED! No one has the right to take the money that you have worked so hard for.
Man when it comes back to them I hope it comes back and bites them HARD!!!
Thanks complaint I will take your advice and fight this thing.
Shandreia
Lithonia, Georgia
U.S.A.
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