On January 12 My Fiance and I went to the Nextel store #026 located within the Sawgrass Mills Mall at 12801 W. Sunrise Boulevard Sunrise, FL. Through out our conversation with the sales rep, we stated to her that we had already called Nextel's 800 number and received a pre-authorization confirmation that the rep on the phone advised us to give to the rep at the store to show that we were approved for up to 5 lines at $100 deposit per line.
The represenative called the same number we dialed from home and spoke the rep and activated are account. After we were activated she asked me for my credit card before even telling me the total. I ststed can I have a total before I give my card away. She showed us a paper that showed $100 deposit per phone, $149 a month for unlimited service for my phone, $49/mo for my fiance phone plus the $350 worth of accessories we purchased, she also stated we woould be receiving credits on our first bill for the activation of the additional features on each phone in the amount of $50 and $25. She was very fast to swipe the card and even faster for getting us out he door.
The next day we found the cell phone accessories she sold us were not the correct ones for the phone and quickly returned to the store to exchange for the correct ones. (Easy Enough) January 14 I found the charges on my bank statement to be $400 Deposit. I immediatley called NExtel who advised me that I would have to go to the store to resolve this issue. I went to the same location after calling the store and getting no help via phone. I confronted Alex, who stated over and over, "o.K. So you want to retun the phone" and never offering to assist me in my matter either return the phone or deal with it.
There were 4 other ales reps who all were involved in the conversation support Alex's method of handling the situation. When I stated I want to cancel ALex stated that would be fine but you will be charged $200 per phone for early cancellation.
After storming out of the store with our phones I called the 800 number again who would not help me. The next day I was in a accident at work that left me bed rest. On February 14 I called nextel to finally resolve the matter after receiving a bill that was 2x more then I exspected and did not show any of the credits I was advised I would be receiving.
The first thing the 800 number advised me is there is nothing they could do and that I would have to go to the store. I then advised them I had already done that and explained them the out come. Then they refered me to a number that they stated would beable to assist me. I called this number and they stated they could not assist me all they do is take complaints against dealers. (Remember this store is owned by nextel) I demanded to speak to the corporate office.
They finally provided me with a number after holding for 20mins to find their "Corporate Office" I called this number and it loops me back to the original 800 number I had first called. I called the number back and got an operatr who transferred me and I was speaking to a woman who stated she would investigate into the matter. When I stated to her not only am I upset about this matter but that sence day one my phone has never worked properly as it is always dropping calls and does not hold a good battery charge. She stated I should have brought it to the store within the first 14 days that I could have canceled without being charged.
I stated to her I went to the store on the 3rd day and was never advised of this. She then stated now if I need assistance I need to go to a repair center to get the phone repaired or replaced. I stated to her this phone is not even a month old why would I want it repaired or a refurbished phone. She argued with me repeating my choices of what I could do. Nextel Is only to get you in a contract and take as much money as they can but not offer you any quality service or honor the service.
Joss
Ft. Lauderdale, Florida
U.S.A.
0 comments