I check by account twice a day - morning and evening. Last nite 02/08/05, I notice a $9.00 charge on my account which was made by a "WLI Reservation Reward". Not having a clue of this transaction, I immediately contacted my bank. The transaction is now in dispute.
Researching WLI online this morning, I noticed all the "Rip-off" Reports against WLI. Contacting my bank with this information, I was given an 800 number for WLI.
The person with WLI informed me of the "procedure". This is the procedure as stated to me "When I made my air reservation with America West Airlines and clicked on "Member Reward" and entered my email address, once and twice to verify, it opened the link to WLI where they were able to access my credit card information".
I did not "click on" to the "membership reward" on 01/03/04, as stated in the below response from WLI, but did on 02/03/04 (thinking it was the America West member reward as is with Southwest Airline Rapid Reward - which I do belong to at no charge) and did not complete the registration. There was not anything referencing WLI, "Offer Details" were not displayed nor was there an "agreement" where WLI could bill the fee to my credit card.
Bottom line, I did not authorize anyone with WLI to freely charge my account with any fees.
This is the respone I received from WLI:
We try to make our offer as clear as possible and we apologize for any concern you may have experienced.
Our records show that on 1/3 you or someone in your household completed an online transaction with America West Airlines. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that we could bill the fee to the credit card you used for your transaction with America West Airlines.
The person who signed up for Reservation Rewards would have given permission to use that specific credit card.in order to sign up they would have typed in the email address *two times, like a signature and also click the button to accept the membership.
Per your phone request, this Reservation Rewards membership has been cancelled and you will not be billed again. You can continue to access the site and use the benefits through the current term which will expire on 3/2. At that time, the membership will become inactive and all access to the benefits will cease.
Please let us know if we can be of any further assistance.
Sincerely,
Michelle A.
The Reservation Rewards Team
[email protected]
800-732-7031
*
I have also contacted customer service with America West and was informed they had just recently started using WLI. Customer Service Rep was to get in contact with their Marketing Department to let them know exactly how WLI operates. I have obtained the name, address and phone number of the CEO of America West and will be contacting him regarding this issue. Next step is to contact the U.S. Attorney General's Office of my state.
Hopes this helps any of you.
0 comments