I've previously posted a for Susan Ketchum's providers but have lately realized that she's now transformed the name of her site, although not the handle. I simply wish to ensure that when people-search for that name Ketchum's Wedding Flowers... They are able to observe all the countless grievances which have been created.
Save your self a lot of tension and do not actually contemplate purchasing plants from her...
My complaints:
1. She does not answer her telephone.
2. She seldom reacts to emails.
3. She requires your cash immediately after which doesn't talk concerning the item.
4. She's rude whenever you do speak with her.
5. She doesn't maintain structured documents of one's communications (which seldom happen) if you create modifications from what you would like or provide her additional info she doesn't remember that which you have previously discussed. She explained that I required to deliver her every image, and e-mail that people have ever endured, each time that I e-mail her to ensure that she'll understand what I'm referring to.
6. I requested in January when my wedding was in August. Not just achieved it get longer compared to guaranteed period of time... They never came. Fourteen days prior to the wedding I had been informed within an email they is always to my home in per week. Fortunately, because she'dnot answered to my emails in a number of weeks, I'd requested alternative blossoms. Leslie's plants never arrived.
7. Following the wedding I sent her and informed her of the problem which I needed a return. Leslie stated that I'd ended my purchase (I hadn't).
8. Leslie declined to provide me a reimbursement, stating that I really could just enter-shop credit-which, clearly, is ineffective after my wedding.
9. She blocked my current email address and so I might no further communciate along with her, requesting her to return my mom who taken care of the blossoms.
My advice:
1. Research Custom Silk Projects online and study all the grievances about Susan Ketchum and her support.
2. Purchase your plants elsewhere.
3. Should you were scammed by her also, document a using the attorny general of Pennsylvania. It got nearly annually, but I simply got a reimbursement for my mother. If enough people record grievances, ideally she'll get turn off!
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