I spoke with a Sean (?) Carrol, operating manager at your NJ distribution center. He took the time to help me figure out what was wrong with my newly purchased fridge. I was ready to return it and go to a competitor when he walked me through the steps to diagnose the problem. This guy really cares ...
Had an appointment with Sears to repair washer today 5/8 between 1pm and 5pm. Logged into my email at 2pm to find an email informing me that they would not be out here till the 15th of the month. Contacted the repair line and received nothing but run around saying that my appointment was the 15th ...
If I would have seen this site prior to all my trouble with Sears, I wouldn't have ordered from Sears. All around bad service... Spoke repeatedly to different people, including managers and got the same song and dance. Paid for over night shipping and the package was still addressed incorrect... ...
I bought a Maytag washer / dryer a little over a year ago (one year warranty), last week the washer started to get very loud during the spin cycle so I called Sears to do a maintenance service. The service man checked the machine and before giving me his findings he called Sears to check on my ...
They did an ok job cleaning up after our water leak, but they did not communicate well about what the next steps were, did NOT clean up after themselves, and the owner was unhelpful and downright rude, engaging in personal attacks when we complained. I would NOT recommend this service to anyone. ...
Your customer service cant help me with a simple thing i need for hosting with you. Ive spent hours on hold with you guys, been hung up on many times, passed around like a hot potato, etc. I wish there was more I could do to tell as many people as possible about how terrible my experience has been ...