Usacomplaints.com » Construction & Repair » Complaint / Review: Boom Group - Boom Defective Furniture - repaired and returned in worse conditionm refused to exchange/refund. #993533

Complaint / Review
Boom Group
Boom Defective Furniture - repaired and returned in worse conditionm refused to exchange/refund

I purchased the teak stool from 2modern.com in May (http://www.2modern.com/Boom-Teak-Stool-Ring-Pattern). I am fairly certain it is the same one being sold at Design Within Reach.

After several months I first noticed a hairline crack in the top but thought maybe the product was just settling and it was almost unnoticeable so I thought nothing of it. Several months later, I saw several major cracks had formed on the top along the seams of the blocks of wood. These cracks were as much as 1/16 wide starting from the center and going out in all directions. I normally have books on the table and so I did not notice it until I had been dusting and removed the books to dust.

On 12/5 I emailed 2Modern about the issue and I emailed them photos the following day,
seen here - http://boomgr. Tumblr.com/

After going back and forth a few times with 2Modern, I was told Boom would repair the table if I sent it back.


Offender: Boom Group

Country: USA   State: California   City: Culver City
Address: 8575 Washington Blvd
Phone: 2137485123
Site:

Category: Construction & Repair

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