» Construction & Repair » Complaint / Review: Harbor freight - Keep no records of faulty products. #983870

Complaint / Review
Harbor freight
Keep no records of faulty products

I purchased an air compressor from Harbor Freight, by internet purchase. It would not run more than 5 sec without tripping its built-in overload switch. I called and was advised to use lighter weight compressor oil, which I did with no change. No further advice and (dumb me) I got busy with other things and let the device sit in our garage for some months... Enough to run out the warantee. Called them again, and was told that I should jump the overload switch... Which I will do. But here is the reason for this report. I then asked if they have any records on problems with this device ("Central Pneumatic, 2.5 HP, 10 gal., 125 PSI Compressor"). The answer was a rather mechanically stated "I have no information on that sir." I said, do you mean you could have a large number of the same complaint on an item and not save that information?"I have no information on that sir." You mean you keep no records of faulty products?"That information would be above my level." Wait a minute, you are the contact person, if you do not report it then it cannot be in your system!"I have no information on that sir." OK, thanks... Goodbye.

Well, that certainly tells us something about Harbor Freight. Buyer beware!!!

Offender: Harbor freight

Country: USA

Category: Construction & Repair


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