I purchased a mattress and boxspring from Mattress Giant back in 2009 for my young daughter who was moving into a regular bed. At the time my 4 year old did not have a problem with wetting her bed however the sales representative at the time highly recommended we buy a Protect-A-Bed mattress protector as she was young and accidents do happen. We was told that if purchased the Protect-A-Bed mattress cover while purchasing the mattress and box spring together if for some reason my daughter happend to wet her bed and the mattress got wet they would replace the mattress free for the next ten years.
Two years later my daughter had an accident and what do you know the mattress protector failed her mattress got wet with urine and I was thinking no problem we bought the protector and if it failed I am going to get a new mattress.
I called Mattress Giant who stated yes it is true all you have to do is call Protect-A-Bed and they will take care of the rest. However when I called Protect-A-Bed they told me they would ship me a new cover, and once they received my old cover they would let me know if it was covered. I received call from Protect-A-Bed who stated that because I washed and dried the cover which is on the label of instructions to do, that the backing had failed and they could not cover my warranty.
I then contacted Mattress Giant headquarter to let them know what a bunch of bullsh*t they are selling to customers and they told me that because they were bought out by Sleepys they no longer could help me.
I would have never purchased a Protect-A-Bed cover at the price of $80.00 when I purchased the mattress if I was not going to get some type of warranty. I could have easily purchased a $20.00 protector from Walmart that would have done the same thing. This is in my opinion is unfair and deceptive selling practices.
I did contact the Attorney Generals Office in my state and they conducted a follow-up with the same results that because of normal wear and tear (washing & drying) they are not going to give me new mattress.
I just want everyone to know that when you purchase a mattress do not purchase a $100.00 pad as a $20.00 pad does the same thing.
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