I had a heatpump installed by Koolmax, while I was in Iraq in 2008. The installer told me the heatpump was the way to go in my part of the U.S.A. I said, "is there an alternative to the heatpump". He advised me of the normal air conditioner and said it was a difference in price of about a thousand dollars. So I paid to have the heatpump installed.
Now the heatpump failed due to a faulty valve. Told to me by the same installer - contractor from Koolmax, his name is Dave Daughrty. He ran several test parts on the heatpump and said the both lines were hot in the back of the unit. He explained this was not normal and a valve must have failed.
He had been back and forth to the house for 4 times in 2 1/2 weeks. I started getting upset and he placed a stand alone air conditioner in my living room. This was a great inconveinance! I was greatfull however because it was 105 degrees or near there for several days.
Dave decided it would be best to change out the heatpump with a normal air conditioner. He said I would not have a problem doing this and I could recover the difference in cost because the heatpump was covered under warrenty.
Now the unit has been replaced and nobody wants to pay me the difference in cost. The distributer, Valley Supply Bill Smith, says talk to, Kool max or Dave Daughrty. He says I need to talk to Valley Supply Bill Smith. Since the unit is under warrenty I posed the question to the manufacturer and they told me to talk to the other guys. A vicious circle between the three.
0 comments