Complaint / Review
MI Homes
Substandard workmanship and parts, avoidance to repai

Dear BBB-

I am writing this complaint on MI Homes due to continuous issues with my newly built home purchased from them, and their lack of interest on resolving them. The major issue is the crack in my ceiling that keeps returning. They hired an engineer to come and assess the issue and he came up with a plan. However, this plan seemed more like a band-aid rather than
addressing a real issue. Also, they would not provide me a copy of the engineers findings only show it to me. On that same point they refuse to provide plans to this house that I purchased citing copyright. Yet they have basic plans of the house online accessible to the public! Each of those points seems very shady. I told their engineer as well as the customer warranty people
that it doesnt seem right and I believe the crack will return. They claimed it would not.