I purchased a professional range in a custom color with an eta of 6-8 weeks until delivery via a white glove method. 11 weeks later, my stove arrived damaged, not in the custom color and by a delivery service unwilling to bring it inside (white glove) and not exactly singing Appliances Connection's praises when it comes to business practices. I contacted AP immediately and included pictures of the damage. Their first reaction was to tell me to return the stove at my own expense (all 459 lbs. Of it) and only then would they reorder one. I refused and thus began several days of harassment, crazy behavior and pressure to "keep" the damaged stove.
Truth be told, I read the terrible reviews but decided to take a chance and save a buck. What a stupid mistake. Now I've got a 6k stove that isn't what I ordered or wanted and the pleasure of a credit card dispute to address this mess of a situation. I dealt with Calvin, who is truly one trashy piece of work. It's so clear from the online information about this company that this is just how they play and maybe that works on some people.
But if you've bought from this company and not gotten what you should have, hold your ground. They will tell you ANYTHING, and I mean some really crazy stuff, to try and pressure you into sucking it up on a wrong or damaged order. It's important to remember, these guys don't make the rules and credit card companies will protect you if you note the damage, report it immediately and enforce the terms of your sales agreement. Document everything as I did and don't buy into their silliness about how inconvenient a credit card chargeback is. It's a piece of cake compared to listening to these Brooklyn hot heads rant at you while you're on the receiving end of a botched order that they miraculously turn into your fault.
Never again, Appliances Connection. Never again.
0 comments