KB HOMES applied defective stucco to the second floor of our entire nieghborhood. After a couple of years after the homes were built the stucco busted open, KB came in about 9 months ago and had to replace the stucco and repaint all the 2 story homes in our subdivision. Just recently the new work and repair started to open up and created leaks to the interior of my home thus damaging my drywall, baseboards, carpet and creating mold.
I contacted KB Homes they sent someone to come out and the next thing I knew they did an expansive repair job on the exterior of my home, now my beautiful home looks like a Jigsaw puzzle with every exterior wall is affected, Joe Meyer the customer service representative, who cant actually give good customer service to save his life, agreed to match up my paint and have a painter paint the repair. The painter was sent out, and the color matched paint was applied in two test areas, and it did not match well and stood out.
The painter said that KB is going to have to re-paint the whole house plain and simple, and that he would contact Joe at KB and tell him that. I spoke to Joe Meyer later, and he said there was nothing else they could do. I was like what? You guys came out marred up my house fixing your twice defective repair and now I am stuck with having to have the whole house painted for over 4k because of your poor workmanship. There is a 10 year warranty on the house and the house is about 5 years old.
This is the kind of customer service I recieved and I am not alone, there a several KB home owners like me taking to the web and voicing their problems that are similar with KB homes as well, and as a stressed out home owner, I would discourage any prospective buyers from ever buying a KB home, they dont care about you or the defective home they throw together for you, they are just focused in the short term on good looks, and getting your top dollar money after that they can care less if the house crumbles around your feet the next day! Run away from kb homes!!!
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