In July I discovered that a website called Zillow was publishing a ridiculously low valuation for my home and took this matter up with their Head Of Customer Services. It was identified that they had a 'geo mapping' problem that caused Zillow to list my home in a city 6 miles away, rather than the correct city. I requested they delete or correct the erroneous Zestimate valuation until they fixed the problem. They refused and claimed a first amendment right to publish any valuation irrespective if it was accurate and with an error of their making. Ten months later they still have not resolved the 'geo mapping' problem and are unlikely ever to do so as they told me it wasn't a high priority.
I was outraged by the sheer arrogance of Zillows attitude and over the following months posted my opinion of how inaccurate their Zestimates were on their Forum. For a company that uses the first amendment as a reason to publish their opinion they subsequently denied me access to their website, and as a consequence have taken control of my home on Zillow, and are now denying me any access to correct missing and erroneous information.
It is time that Zillow was properly Regulated to stop this 'cyber piracy' where they refuse homeowners access to their legally owned property. Who the heck gave Zillow the authority in the first place to publish details on over 100 million homes the way they do, with over 10 million erroneous valuations, with no accountability for the consequences of the erroneous valuations?
Zillows Customer Service has to be the worst by any $1Bn Nasdaq company. They don't publish any contact information, and require consumers to make their complaints on an open web forum where homeowners received hostile and irrelevant comments from a bunch of Zillow "cheerleaders". As a result most complainants give up and go away after one or two posts. What a nonsense way to run a business when a company declares itself as the market leader in Real Estate Media and it behaves in such an irresponsible manner as Zillow does with anyone with a complaint.
I expect Zillow to delete all references to my home. I don't want anything to do with any company that treats consumers in such an arrogant and bullying way as they do. Their refusal to even allow me access to my home details demonstrates exactly how spiteful and vindictive these people are to any consumer who pursues a valid complaint against them. If I lived on a boat sailing the Indian Ocean and was taken hostage by pirates, Seal Team 6 would be flying in to the rescue. But when a commercial company 'hijacks' private property in the way that Zillow has in the USA it appears the Government isn't interested. That's why it is time our Legislators woke up to the technology and introduced proper Regulation over companies like Zillow who are abusing their market position and treating homeowners with such disdain as Zillow does..
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