Complaint / review text:
Purchased an expensive $300 Anderson storm from Home Depot. The outside of the box has:
"Easy, 'oops-proof' installation - Any lost parts or mis-cuts during installation may be replaced free of charge" in giant letters on the outside of the box.
When our contractor made a mistake with the installation requiring replacement parts, Anderson's call center in Manila, Philippines (800-933-3626 and 888-888-7020) said that only mis-cuts were covered, not installation mistakes like drilling into the wrong place on the door - something I would consider an "oops".
All they would do is sell me the parts for an additional $50. Shame on Anderson for false advertising.