Complaint / Review
Hardin Service Group
All AC techs are paid by 100% commissions. If they repair your AC they make an average of $300 to $400 per repair. Techs are paid a certain percentage determined by how much they charge you. Lower pri

All AC techs are paid by 100% commissions. If they repair your AC they make an average of $300 to $400 per repair. Techs are paid a certain percentage determined by how much they charge you. Lower priced invoices meant a lower
percentage they are paid. So if they do an $800 repair they make 20% versus if they sold you more than $1000 they get 30%. If they sell you a complete system they make an average of $550 - $650 per system sold.
Plus any other services they sell you.

Example: A capacitor cost an average of $10 they will charge you over $260 to replace it; the technicians will try and sell you a new system instead of fixing what is actually wrong in order to make more money.
About 95% of things wrong with your system are simple repairs. A system needs one pound of Freon, instead of just topping it off they will tell you that you have a leak and need a new system when actually in fact that is a common problem on most systems and can easily be fixed with possibly just a new valve which only cost 10 cents. A lot of the
technicians do not actually know how to make the repairs, but they are good salesmen and can convince you to buy a new system or upgrades you DON'T need. Over the years thousands of good pieces of equipment have been replaced in this manner. Everyday a meeting for technicians is held in which sales strategies are discussed, as well as bonuses given for the highest selling techs for the week. If a technician came out for one trade and told you that you needed
another service (Plumbing) and a different tech came out and sold you anything then the original tech gets a commission on that.

When technicians are hired they are told they will be making a minimum of $1000.00 a week and the best salesman make closer to $3000 a week, which can only be achieved by selling unnecessary parts and new HVAC
equipment. Dispatchers are trained to scan the calls and send selling techs to elderly or uninformed women (techs call these the victims) and real technicians to jobs that will just be repairs.

My suggestions to customers is you should always pick a company based on word of mouth and dont believe what the BBB says. If Hardin Service Group has ever worked on your house or has given you a price for work I strongly recommend you call a couple other companies and compare prices.