American Home Shield is a rip-off. They charge about $700 bucks per year to warranty your home appliances but I suspect the money they pay their vendors is insufficient. When the vendors come out they are usually shady independents that work out of their homes. I have never seen a brand name repair company like Sears, Pinch-A-Penny or Maytag come to my house. Most of these vendors won't even contact you in a day or two and you have to track them down yourself. When you do they put you at the bottom of their priority list because they aren't even breaking even from the money they get from AHS. I picked up on this a few years ago and now whenever a vendor comes out I ask them about what they make and they all complain.
If you ever have a problem with the performance of one of your vendors good luck getting AHS to intervene. My Kenmore dishwasher motor went bad and rather than order a replacement the vendor tried to rebuild it himself (it took 3 weeks). I found out from my neighbor that the cost of a replacement motor was about $115. I tried calling the repairman several times for status but the call went to his cell phone voicemail. I asked AHS to intervene and they said they had to wait until the motor was brought back. Financially you will save money with AHS (if you add up all the service calls and parts for your house over the course of a year it is greater than $700) but your frustration levels will greatly increase because you are not dealing with professional companies.in addition they will replace your equipment with cheap knock-offs to save on their costs and you will have other problems later. If you have AHS and they send vendors to your house insist on taking a picture of the equipment they remove and a picture of what they replace it with. I'm in the process of finding another home warranty company as soon as my contract with AHS runs out. They're inept.
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