A few weeks ago, we ordered a sectional with chase and recliner from Got Furniture in Peoria Arizona. The price was in the neighborhood of $1300.00. It was delivered to my home, and as we unwrapped the plastic, we found a worn spot near the recliner part and an underskirt was ripped. The store was called, and the pieces that were damaged were picked up and taken back to the store. The underskirt was fixed, but the Excalibur Furniture Rep. Looked at the worn spot, and said it was not going to be fixed. This has not been in my home to be worn, it was worn during shipping and should not be my problem. Threads are broken and it will be a major problem in a couple of months. The fabric has a warranty, but obviously it is not being honored. My furniture was brought back to my home today, only to find a couple of more worn spots, and also grease spots with actual holes through the fabric under the grease spots. We immediately called Got Furniture again, only to be told that they would do nothing about the grease spots, holes, worn spots or anything else. We were basically called liars, and they said no way did they make the spots or holes. We have the plastic that the furniture was wrapped in that shows damage also. They actually argued with us saying it could not have been their company doing the damage. It had been in my home all of 15 min. When we discovered the spots and holes.
BEWARE of this company. They should be put out of business due to the shoddy business practices. They prey on good hardworking people, that trust companies and their warranties.
If I had a choice I would just send the furniture back, get my money back and go someplace else. This has been one of the worst experiences of my life and I will never make the mistake of not checking the Better Business Bureau again. Apparently after some investigation, there have been other complaints.
Again, BEWARE of Got Furniture of Peoria. You NEVER want to shop there.
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