The Cleaning Authority employee broke a sculpture in my house while cleaning it. She brought the sculpture to me in pieces and admitted to breaking it when I asked her. She denied it when asked by their insurance company, The Sentinel, owned by The Hartford. I tried to get additional info in order to proceed with my claim that was denied by The Hartford. The Cleaning Authority ceased all contact with me when I requested information and The Hartford's representative, Shari Conner at (877) 625-2652 intimidated me and threatened me with attorneys twice. She refused to provide the agent who could accept service for them in CA.
I have called and e-mailed Ty Smith, the owner of the franchise and his insurance company has requested he respond to me but he refuses.
This company is NOT REPUTABLE and their insurance company, The Sentinel, owned by The Hartford is extremely unprofessional and I would NEVER do business with them or recommend them to anyone!
DO NOT USE The Cleaning Authority and any business owned by Ty Smith! He also uses the name LOS ANGELES CLEANING SERVICES.
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