I ordered a sofa from Living Spaces and PAID IN FULL, on 2/15 with a guaranteed same day delivery date of 2/15 between 8pm - 10pm. The item did not arrive until 2/16 at 2:00am which was the next day not same day not to mention at 2:00am in the morning which is absurd and unheard of for a furniture delivery from a large "professional" established company.
The delivery drivers kept asking us if we were sure we wanted it, of course we want it, we paid for it and have no sofa at the moment as we got rid of the old since we were promised same day delivery and PAID in full for same day delivery. A customer service rep called us at 8pm and told us the order would be delivered by 10pm, then the drivers called us at 12am and told us they didn't want to come because it was too far and it was late at night. They asked us if we still wanted the sofa that night, we said yes and they arrived at 2:00am!!!
I called customer service on 2/16 at 10am and they told me a refund would be issued for half of the delivery amount, which is $80. The rep told me that it would be issued the following Wednesday. The day came around, I called to check the status they told me the next Wednesday again. I have been lied to by the customer service reps for the past few weeks being told a supervisor would call me back regarding this issue and no one has called.
They told me there was no note on the account stating the refund has been processed. I was also told by one rep that there was no supervisor present in the whole department that they come in at 1pm. I called back 10 minutes later to speak with someone else and they told me the supervisor was on another line. So clearly someone is lying. I was told there was only one supervisor and that they would call me I can't talk to them by calling in.
I have not received a refund and it has now been well past the date in which I was told it would be received. No one has called me back, no one has helped. Everyone at the call center sounds like a robot, no one seems to care. They claim they have no supervisor and they also claim that the call center is the corporate office. I find all of this hard to believe. I don't think they will EVER refund me for this discrepancy and I don't think they will ever take the blame.
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