On a recent visit to the Christiansburg, VA Home Depot, the kitchen representative told me they were having a sale the weekend of Jan. 27-29th and that I needed to get my kitchen measured by their contractor, and that the cost was $100 to do so. I told the sales rep that this was usually free, but she insisted that their contractor was really good and could do everything we needed for the installation, and that he would help us come up with a design and help us with some problem areas in the kitchen.
After his arrival, the contractor told my wife he had no suggestions for the main problem area over a table and slanted wall stairwell cover to the basement. When I arrived on Sunday the 29th, the contractor suddenly wanted to put cabinets over the table, which would not work due to the location over and behind the table.
We had to have the order in by the 29th, but when I asked for a quote of the cost of the installation, the only thing I was given was the price to install the cabinets at $79 each. I already knew this because it was posted as a selling point in the kitchen area. I was under the understanding that I was getting a quote of the cost of the installation, i.e. electrical, plumbing, flooring tile install, etc.
Instead, I only got what I already knew, which was the price of the cabinets and installing the cabinets. I was told that the electric was separate, and the plumbing, and that I would have to pay to get someone to measure the flooring install. This was after being told that I could not return some travertine that the sales rep had told me I could return from a previous purchase in 2009 (the salesman said it was a stocked item and we could return it at any time).
So now, in addition to paying $100 for a "kitchen Install" quote, I am supposed to pay them again to come out and measure the floors. What next, paying to figure out how many light bulbs I need?
I am very disappointed in Home Depot in general and the way I was pushed into paying for a service that contractors give for free. They told me I had to have their contractor do the measuring. All licensed contractors do measuring for free all the time, and to be deceived into believing that I was getting a quote for the total installation was very deceptive and misleading.
I still do not have a written quote of the real cost of the install. The sales lady told me they kept the quote and did not give them out, so I have no idea what the quote was really for. All I got was a $ price on a handwritten note from the sales lady. I have no detailed quote for my wasted $100.
I definitely would not recommend Home Depot to anyone based on the way I have been treated. I made 3 trips of 45 minutes one way to work on this and wasted several hours of mine and my wife's time trying to get this project done by the 29th, and nothing was accomplished but a waste of my time and dollars.
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