I purchased the bait system for my home, and part of the selling pitch was that they would change the bait sticks (wood) every month. After several months they only left me one pink notice that they came out (I live 45 minutes away). I opened one of the traps to find weeds and roots wrapped around the bait stick which obviously was never changed. To inquire why they were not coming out to change the wood sticks like they were supposed to, I called them and instead of answering my concerns they immediately canceled my contract and would not refund my money. Basically they scammed me out of $1500.00. Long story short, I contacted national Terminex and they told me to deal directly with the branch in question... Who refused to help me.interestingly, I ended up meeting a woman who used to work for them (at a different branch) and she told me that there is no way to truly get rid of termites. She said she knew my type of complaint because she said there were lots of people who complained that the Terminix man never came out to their homes, and said that he did.
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