Our contract with My Alarm Center was coming due at the end of July. When I called to tell them we were not re-signing after July, the customer service agent told me we had to send in a letter verifying that we wanted to cancel. Understanding this to be a safety measure, I agreed. My wife sent them a letter after making our final payment for June and July.
Lo and behold, we receive a notice in the mail that our August payment was overdue. When I called to inquire, I was put in touch with an individual in "customer care." It was then I was informed that, according to our contract, they had to receive notice by July 10. This was NOT explained to me by the person I talked to on the phone initially.
While I understand about keeping the terms of an agreement, holding a customer to the letter of the law instead of the spirit of the agreement is ludicrous; ESPECIALLY after I had already talked to "customer service" and NONE of this was explained to me at that time!
Needless to say, My Alarm Center now has an angry customer on their hands and I will do whatever I can to destroy their reputation and they will NOT get another dime from me.
0 comments