We bought a fresh Intex Excursion 5 individual vessel collection - First use on river just before our large yearly holiday and also the oar broke. The inexpensive plastic sleeve crumbled and smashed off — no method to repair it. Once we are familiar with these kinds of rafts & oars; it was obviously a production problem. And so I appeared on the site / online shop and also the alternative component was just $3.25 however the delivery created this $18.38 and might take-two months to reach. Did not experience I ought to need to purchase it, because it was significantly less than thirty days from purchase and that I nevertheless actually had the initial cardboard box. Named customer support as well as their reaction was "they do not warrantee that item". TRULY?!? And so I questioned what area of the vessel DO they guarantee — her reaction was "none of it. They guarantee just select aspects of a number of their pools etc." However, their site statements (http://www.intexcorp.com/consumer_service.html):
"Envision a business therefore focused on QUALITY, SUPPORT, and COST that it develops the very best Customer Support division in the market. That's what Intex Recreation has been doing to make sure that every single among our clients is completely pleased with their Intex® items. Your Customer Support group is just a experienced, devoted number of people with a single goal in your mind: to ensure that each Intex client completely likes each Intex® item they buy. Whether it's addressing a problem on building among our above-ground pools, finding a shop to buy an Intex® item, or help changing a damaged airbed device, our Customer Support reps will soon be there to assist."
TRULY!?! Therefore (1) their item wasn't upto-par (2) they do not remain behind their item (3) they express FALSE CLAIMS OF SUPPORT on the site and (4) they ostensibly REQUIRED OUR MONEY AND WENT. Exactly what a laugh!!! I'll NEVER buy ANY Intex item again, and certainly will MAKE SURE THAT other people I understand understands that should you purchase anything from their store, be prepared to get scammed in most respect.
0 comments