This is what happened: I met a leasing agent at a property I was looking to rent. I found an eviction notice from the previous tenants on the counter which explains why I was looking at a very trashed house. The backyard was the worst! The weeds were tall as me, the pool was trashed, and it looked like all the grass was removed (just all dirt & weeds). The inside of the house needed cleaning and the carpet & kitchen floor both were stained bad. I agreed to lease the property if these conditions were fixed.
I was called in to sign the lease and pick up the keys. Afterwards I went to the house and was very surprised to find nothing done. I contacted the leasing agent and he said it was all his fault. He forgot to remove the lock off the gate so the landscaper & pool guy could not get in. He also told me that the maintenance guy he submits requests to did not submit the carpet and general cleaning request.
He then informed my wife and I that the home owner saw the bill for the front landscaping cleanup that did get done and he thought thats all he had to pay and was upset he had to pay more. The agent said the home owner and he both wanted to offer us 100 dollars off rent if we did these repairs ourselves. We agreed and spent our own money getting the carpet cleaned, sod installed, and spent 2 weeks pulling weeds (12 total 55 gal trash bags of weeds in just the backyard).
After the repairs were done we attempted to contact Homelovers for 3 months to get the 100 dollar credit. They did not respond back and seemed like the were actively ignoring us. Finally after 3 months the property manager she said she did not know what I was talking about and that we were lying. Also that she refused to contact the home owner to verify the story & we would not be getting credited the agreed amount. They also never gave me a mailbox key (which I had to get a locksmith to comeout) & never gave me garage door openers (which I had to buy). After spending hundreds of dollars of my own money and weeks of our time doing yard work to just be called a liar is a slap in the face. I've also never seen as many fees as these people charge. We paid hundreds of dollars in fees to move-in (non-refunable) but they also charge a 45 dollar a month fee. These people have complaints all over the internet and got booted out of the B.B.B., so that says it all. They will not be in business long from my opinoin and will never do business with them again!
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