I bought an entertainment center from bay furniture. I only got to see a picture of it before i bought it. I was told it would be delivered in 8-10 weeks. It took 16 weeks to get. When we finally got it bay assembled it for me. I recieved it on a thur. I put my stereo and sat. Reciever on the adjustable shelf above my big screen tv. The shelf came with 4 prongs to hold the shelf. 4 days later on sun night the shelf fell on top of my tv and damaged the wall it was against. I now have 16 dents in my wall. I was devasted that it had fell.
I called bays customer service line and was told that they would call me back. 5 hours later they called back to tell me the weight limit was 30lbs and that they would send someone out to look at the shelf and they might replace it. I said what about my eqipment and wall. The rep told me that i should of called them to ask what the weight limit was before i put anything on the shelf. I thought who would do that. Well they arent going to do anything now and i am stuck with a dented up wall that i will have to fix and a broken entertainment center and damaged equipment. I will never buy there again and warn anyone who goes there dont expect any service they just want your money
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