After the floor pros (Arthur & son Bob) put the floor down it was late afternoon. The last part of the floor was left with tape, & a heavy box to hold down the last piece put down. The next morning I took a heavy box off a threshold to find it raised & crooked. Also, there were tennis shoe glue marks all over, every inch of the floors. I noticed the highs/lows in the bedroom. I called Arthur, told him about these problems. He gave me the impression that he did not want to come out & fix anything. He did call back & tell me that they would be out to clean up the glue marks, but he was not happy about coming out because it was to far. Arthur sent his son, Bob. I showed Bob, the threshold, he said it was because my tile was not even. I asked if it could be fix, he said no. I show him the highs & lows that I found, he told me its my sub floor. He did attempt to clean the glue marks. When he was about to leave, I said, did you check under the hutch because that was the last portion you did that night. No, he didn't, so we moved the table over. When Bob left I sat down on my sofa, the light was hitting the floor that was under the table before from day one, & now I could see the scratch. Description: 11 inches long, stops abruptly, then starts again 2 1/2 inches up, goes 2 inches long stops abruptly, skips a plank, starts again 2 inches long. The next day I call Arthur, told him that there were still numerous glue marks, I don't like the threshold & there is a scratch. Arthur is angry now, refuses to come out ever again. Even if he did come out he would never fix a scratch because its not covered. Because I disagreed with him, at one point he asked me to pay him $50.00 for gas, he would send someone the clean the glue marks. He told me that his son already told me that the threshold could not be fixed & he would never fix the scratch. I told Arthur the next time he calls me, he had better be making an appointment for HIM to come out & see what I'm taking about. He told me he personally will never come out. That is when I contacted Lumber Liquidators store. They were so kind & got the ball rolling with Arthur. Arthur did keep his promise, he did not come to see for himself. Bob & both the other young men, show up The guys worked all day removing glue marks. I asked Bob again about the threshold, he told me, "I told you that can not be fixed". I asked about the scratch, how are you going to fix this, we have to replace the wood. The extra wood is in the garage, so they will have to come back. Arthur told me that his son sent him a picture of the scratch & told him, I did it. I called Bob out to look at the scratch with me, how does a person or object make a scratch that abruptly stops, starts again 2 inches up & skips a plank. He said maybe your dog? First of all I was told by Lumber Liquidators & Arthur that a dog can't scratch this floor. Now that Arthur has his money, my dog can scratched the floor. A human, object, or dog would make a continuous line, this scratch was in the wood before they put it down, it was late in the evening & its very hard to see until the light hits it just right. After, that I called Lumber Liquidators, again super nice. They said dont worry Arthur will take care of all your concerns, even the scratch. Guess what? After that, the ugly threshold that was unfixable, is FIXED perfectly. Arthur would have had me live with that eye sore for the rest of my life. Shame on him. The guys had to come back again to fix hollow spots & the scratch, which they did. Missed two hollow spots, also he did not fill a hole that he drilled. Arthur's son Bob broke a little something of mine. I would have left this alone but today when I moved the heavy glue jugs from the part of the wood they had to replace (scratch) two planks are to high, you can see it, feel it with you hands & feet, and the dry mop gets stuck on it. I cant believe it!!! I'm so tired and sad with this whole job. Very unprofessional.
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