I was told by the Kirby salesperson, that I could use the vacuum on my tiled kitchen floor. I have always used my Dyson on this floor and had never had any problems. The Kirby scratched my tile (stone) floor really bad! It looks horrible! I tried x 2 to explain this to Kirby.com customer service to see if they would help pay for a new floor (since I was told incorrectly). Their reply both times that is was the "user's improper application" and they would not be responsible for any damages. I followed the user manual to an exact. This was NOT the "user's error" this was the "error" of a bad product!
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