I ordered a replacement gazebo canopy from Aris based upon their web-site and the fact that I wanted to buy Canadian. My credit card was promptly charged the next day. After trying to contact them by e-mail, their on-line web site chat method, never received a single reply. Upon calling the number listed on the web site, I received a single ring, then a switch to a different ring and a phone message that stated " I am currently with another client, or away from my desk, please leave a message" and other words. Not once did it mention the company and seemed very much like a home telephone message. Not once did I receive a reply to messages left, if they even were left at all. I waited 21 days and still no replies. I called my credit card company after googling up ARIS MOSQUITO CONTROL and found all the complaints, identical issues and non-responses and worse. My credit card company had the charge reversed back to PayPal and will be refunded to me. I also learned that once a company charges you for an order, they have 15 days to ship the item or product or they are in violation of the law in Canada. I also learned Aris had 103 complaints lodged with the Better Business Bureau. The word "fraud" surfaced multiple times. I was told by Visa that Aris would be receiving a complaint, would have 30 days to respond and prove to them that they had shipped the ordered items within the 15 days period, and so on. I sent Aris a very stern and nasty e-mail as a last communicaiton to advise them what I had done and what I thought of their so called company. Today I received an angry telephone call on my answering maching telling me that they were returning my money and did not want me as a customer. They did not return the money, the money was taken from them by Pay-Pal.
I will NEVER do business with this Company again... Never. I caution anybody that considers ordering from this company to think otherwise. I think I may have gotten lucky with a refund forced by a third party. Seems like others were not. Buyer beware of this ill run enterprise. PS: The phone machine finishes with a name of "LLC ENTERPRISES". Does not add up. I also noticed that their phone number has transposition errors in on several pages. I should have know better!
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