Greystone promotes it's call-center is available 24/7, nevertheless when I named them today with an aged friend's solutions repaired, I received no solution. I named their primary quantity in addition to their electricity interruption quantity atleast 10 times. The telephone simply called for 6-10 units per phone. I began contacting them at 6:30 pm. It's their plan to displace your power-on the exact same evening when the statement is settled before 8pm. I required one hour 5 to obtain the providers repaired and got no solution. Usually, if phone amounts are large, the telephone is responded by an automatic program and you'll be positioned on store for that next available owner. This didn't occur. I called again at 8pm about the dot. Remarkably, somebody responded the telephone... Just-in-time for THEM-NOT in order to send a specialist. I really think it was completed purposely. Today this aged individual is resting in the home through the night at nighttime, without any warmth. The consultant stated that my phone was not responded simply because they were really active. Well, if you should be really hectic, why don't you have additional specialists performing overtime for AT-LEAST one hour to deal with all the backlogged support calls? I'm really dissatisfied with Greystone. I've had poor encounters together with my very own support and that I want I really could change to a different electric company.
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