First I do want to declare I like Siemens items and certainly will proceed to make use of them despite the fact that they'd a recognition which evaluation is approximately the recognition and Homedepot Neglect. I bought two Siemens Q120 (20A single-pole) circuit breakers on 18 Dec and discovered Saturday evening that Siemens had a recognition on the many circuit breakers produced during July- July. Recognition was released 23 SEP 2010 nevertheless, Homedepot extended promoting the valued Siemens circuit breakers as much as atleast 20 Dec that will be your day I delivered both breakers I bought about the 18th Dec. I told them-they were remembered and was just informed they didn’t display that nevertheless I did so abandon the recognition paperwork using the return table and requested them to provide towards the store-manager. Beyond that I can’t state what occurred at shop degree nevertheless when I delivered a contact to Homedepot Corp HQ wondering why these were proceed to market remembered items and also the reality I've dropped rely upon Homedepot their only reaction was really worthless. Below will be the communiqué between your criticism and also the response using the criticism first followed closely by the reply:
(Complaint)
Hi,
I bought two Siemens 20A circuit breakers design Q120 within the weekend and needed to consider them back again to swap-out nowadays (Mon 20 Dec) because of the reality those I bought would be the types being remembered by Siemens since 23 Sep 2010. After I returned towards the store, which I reside 25 miles away, I appeared and unearthed that there have been a significant number of damaged Siemens breakers about the storeis ledge. After I informed the worker about this he explained he didnot learn about it and employed his pocket pc to check one-but he explained it didnot display to be remembered. I had been ready to locate two alternative breakers which were not area of the recognition and required them towards the support table to create a level exchange. I offered the worker a duplicate of the recognition and requested her to ensure the store-manager first got it nevertheless, I don’t understand if that'll occur or not. Our problem may be the proven fact that Siemens released the remembered on 23 Sep 2010 on the many breaker versions with day rules of 0610 and 0710 (July- July) as well as your shop continue to be promoting them by 20 Dec and also the recognition is dependant on a threat of fire risk. That in my experience is undesirable since many property owners and small businesses that substitute their very own breakers in addition to many electric companies wouldn't actually be familiar with the recognition and might deploy the unit in structures. Why might Homedepot proceed to market remembered items? Not just did Homedepot promote me faulty product on the recognition listing, http://www.cpsc. Gov/cpscpub/prerel/prhtml10/10354.html and http://www.sea. Siemens.com/us/Items/Residential-Electric/Item/Signal-Breakers/Websites/plugin_recall. Aspx I'd to spend more of my period and gas to generate back again to Homedepot simply to swap-out two breakers which were not area of the recognition and also the two problems come up with makes mean unhappy client. I’m happy I had been ready to obtain alternative item (Secure) but that doesn't resolve the issue why Homedepot continues to be selling valued items. This can make me concern anything I purchase At Home Website as time goes on that's electric or gas-powered.
Please allow me to understand why this occurred to ensure that I will create the best choice regarding easily could trust Homedepot as well as their items they market to become secure. Yes this can be a produce issue nevertheless, Homedepot didn't eliminated the valued item from their ledge consequently my rely upon Homedepot continues to be dropped.
(Response)
Expensive *,
We enjoy you making the effort to forward your worries concerning the valued item in the Spartanburg Home Depot store. We apologize that people didn't fulfill your objectives.
We attempt to employ, practice and keep educated colleagues who'll exceed our clients' objectives and we clearly skipped the tag along with you.
We're devoted to continuous process changes on the basis of the feedback of our clients. Please realize that the feedback you've supplied is taken seriously and you will be utilized in the entire analysis of the providers we offer to the clients.
When you have any extra inquiries or issues, please feel liberated to contact me by responding for this mail or in the amount given below.
Your report number with Customer Service is *
0 comments