I spent over $2700 on this KFCS22EVMS Kitchenaid Frenchdoor Architect refrigerator. After using it only 3 months the glides on the ice cube drawer broke, causing us to be unable to pull open the drawer. Kitchenaid sent out a tech, who said it was caused by too much moisture getting into the track and breaking the bearings. It took 3 weeks until the new part was installed and within 3 hours it was broken again. It took 5 weeks of constant phone calls, emails, letters from me to locate parts and have 7 new parts installed. The tech told me he replaced every possible part and if broke again it was a lemon. Within 2 days it was broken again.
It took over another month between service company and Kitchenaid for report to be filed. I made continuous calls, emails, letter to CEO and still no resolution. Kitchenaid engineer than decided to close up the drain to stop moisture would be the solution.
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