Complaint / Review
Pentair Pool
Their product destroyed my pool liner but they refused to cooperate, and demanded i return the product at my expense

I purchased the Kreepy Krauly pool cleaner to clean my pool automatically. The pool has a liner. The product got stuck on a spot and vibrated until it ate a hole in the pool. I contacted the company. The demanded pictures and after providing them, said unless I sent back the product (which is large and bulky) they would not even consider my claim. I gave up and told them I was going to report their behavior, which I doing now. They know the problem is real, because they saw the pictures and had a local pool guy come and examine the hole. It cost me about $275 to refill the pool and I incurred further expenses with the problem. They could care less. The person who handled it claimed to be in their 'claims department' but in fact was the company lawyer/thug who specializes in sending ponderous legalistic letters to consumers whose lives they have disrupted.