Complaint / Review
Gaiam
Redi-set-go express cooker redi-set-go express cooker not what advertised... It's "junk"

First, the "non-stick" surface fails after only a few times the product is used... And also my second unit failed immediately when the gravy/juice was left in the unit overnight... Resulting in the "non-stick" surface literally began flaking/peeling off leaving exposed pot-metal that quickly corroded... Rendering the unit unusable.

Second, company at first refused to send a replacement Return Mailing Label... After complaint via credit card... Company promised to send refund of the $113.70 representing the cost of two Redi-Set-Go Express Cookers and return shipping label but failed to do so... And never contacted me by telephone, mail, or otherwise.

COMMENT: These units are totally unsatisfactory as verified by four Staff Persons ["junk" because the non-stick surface is not Teflon and is almost exactly like painted-on black paint].

Redi-Set-Go Express Cookers proved to be totally unsatisfactory/worthless BECAUSE THE SO-CALLED NON-STICK SURFACE IS OF SUCH INFERIOR QUALITY THAT MINE BEGAN PEELING AWAY FROM THE METAL SURFACE WITHIN THE FIRST SIX (6) USES rendering the product junk [mere meat juices, left overnight, ate away the so-called "non-stick" surface, leaving exposed & corroded pot metal]. Frankly, the product should be RECALLED until a true non-stick surface [such as "Teflon"] is used, because Consumers expect a non-stick surface to be durable over a longer life expectancy for the product. Perhaps Consumers could get refunds via a "Class Action".