I placed an order for UGlu on their website. I should have realized there was something fishy when they REQUIRED my credit card on the first page.
The commercial pitched the UGlue package for $10 plus S/H. They would double my order for "free" if I just paid extra shipping and handling. I decided I wanted the "free" double, as I figured I was going to pay for it anyway, so I gave them my CC #, against my better judgment, and continued with my order. The next screen was offering a special promotion called the "deluxe package" for $10 plus $4 S/H. It didn't say this was an EXTRA charge, just a charge. I figured if it was extra, I would just remove it when the time came to confirm my order, so I didn't think much of it. The next 3 pages were further "special offers", 2 of them not even remotely related to UGlu! I was getting more and more uneasy about this.
When I clicked "no" on the last "special offer", the next screen pops up with my order listed on it. It took me a moment to realize, this isn't a "confirming your order" kind of screen! This is a "Here is your receipt" kind of page! Omg! There is no way this is legal! (actually, I checked. It is legal, but frowned on by pretty much everyone) Ok, at this point, I was really upset with their business practices, but not furious... Yet.
Then I noticed the total! This item, advertised at $10 plus S/H, had increased in price to $51.94!!! It's hard to yell with numbers so THAT WAS FIFTY ONE DOLLARS AND NINETY FOUR CENTS!!! The receipt is not itemized, so I have no clue what drove my prices up so high, but THAT IS RIDICULOUS!
I called to cancel the order the next day. The guy on the phone was very abrupt and sounded like he was simply furious with me for canceling the order! I told him I would consider just buying the advertised $10 item with a single shipping charge and I didn't want to double my order for "free" because it's not really free. He actually laughed at me! I've never been a violent kinda guy, but this guy needed a thunk! He told me the price of the UGlue package, with the "free" doubled order, after S/H, was $23.98. Then he told me that, if I didn't want to double my order for "free", the shipping was actually $13.98!!! That equals a BLATANT LIE AND FALSE ADVERTISING!
I told him to cancel my order completely and he told me my refund could take FOUR TO SIX WEEKS! I asked why it took so long and he told me it takes that long for the bank to process the refund. This is total BULL! At the most, a week.
Long story, I know, but I want everyone who reads this to understand I am not a wacky customer, nor am I unreasonable. I just wanted what they advertised. I just wanted them to provide the most basic of courtesies the vast majority of other online retailers offer. Be warned. I wouldn't buy this stuff now if it came with a car!
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