Complaint / Review
Sears Department Stores
Sealy mattress collapsed after two months and warranty denied

On April 10, I purchased a Sealy Posturepedic Midnight Serenade firm pillow top mattress & box spring set (model #505592) on sale from Sears in Garden City, New York. It was delivered on April 20. Two months later (June 26), the side of the bed collapsed, causing my grandson to fall out of bed, bruising his face so badly that it warranted a visit to the pediatrician.

Initially, I went to the Sealy website to submit a warranty claim. It stated that the warranty would be through the store I purchased it from. I went back to Sears, only to be told that they can't help me and that I must call 1-800-549-6178. I went home and called that number. I was originally told that I must submit six photographs, showing specific problems. They suggested that I pay $50.00 to an independent firm to verify the problem. I complied by emailing the photos that they requested.