Complaint / review text:
I was impressed with the way the Kirby vacuum worked and decided that, even though it was expensive, I would purchase one. Unfortunately my credit was flawed and Christina returned the next night to pick it up. No problem, these things happen.
A problem does arise, however, when you tell a customer that you will have a replacement vacuum (to replace the vacuum you took the night of the sale) for the person the next day yet leave them waiting for nearly three weeks. Does this company usually punish people with tainted credit by leaving them without a vacuum for this amount of time? Christina, were you not going to drop off the vacuum the next day?
Your cancellation notice reads, "If you cancel, any property traded in, any payments... Will be returned within TEN BUSINESS DAYS..." I understand many people (Christina) don't live up to their word but when you ignore your own contract it MUST MAKE PEOPLE WONDER what would happen if they did keep a Kirby and HAD TO CALL FOR MAINTENANCE. How long would they have to wait then?
Now a few words about something called C-U-S-T-O-M-E-R S-E-R-V-I-C-E. Customer service usually has a phone number you can call to find out the status of a service or merchandise (sadly, I do have to spell this out and define it). Every call I've made connects me to an operator who COULDN'T LOCATE A MANAGER LET ALONE MY VACUUM CLEANER! In fact the operator could not even supply the phone number for Kirby, she told me to look it up in the phone book! That is the antithesis of customer service.
If I had kept the vacuum and happened to be late on a payment I am sure C&C Financial would have been quick to attach the late fees as stated on the contract. So why can't they return my vacuum as the same contract states?