Do not use Accurate Appliance, they post in Craigslist and other places to drum up business.
They told me that they would charge me for an initial consultation, but that comes off the actual repair cost. They also keep a huge inventory of parts on hand for appliance repair for all major manufacturers. I called and setup an appointment, was told they would be out the next day, but would call in the morning to firm up the exact time. At about noon, I finally called them to ask when they were coming, and was told it would be @2p. They showed up around 3, had NO parts on hand, even though I gave them part numbers and model numbers the day before and had given a good description of the issues my appliances were having.
The repairman said... Yea, looks like the compressor is bad on the ice machine, and the magnetron is bad on the microwave. He said he would drop-off the report to the office and I will get a call back the next day with a quote for repair and the $75 I paid would be deducted from the final repair bill.
I never got a call the next day, so I called them. They said they had "typo'd my phone number so couldnt call me". I thought, no problem, and asked how much it was going to cost and how soon could they come out to perform the repair. She said she would have to get back with me later that day. 2 days later, I called back wondering what was going on. She said... Yea, well, can't find the parts, been discontinued. The appliances are 4 yrs old, and both cost over $2,000. Not believing her, I went online and found both a compressor and Magnetron online for my exact model numbers. They said they had plenty in stock and whoever told me differently doesnt know what they are talking about. So I called the company and told them nicely, that I had found a place that has both parts I need, and I will even order the parts myself and have them shipped to my house, I just need to get one of your technicians out to actually perform the repair. And if they didnt work like that, then that was fine and they could tag on a parts fee and I would understand.
Almost a week went by I still hadn't heard a peep from this company. I called again and was told that Ella, the lady who I had been speaking with who kept giving me the run around, was out of town all week so I had to wait for her to return.
They just collected my initial fee, spent 15min looking at my appliances and then just took off with my money. The check was cashed the next day, so I was not able to cancel payment on the check. I expect that I will just end up sucking it up and losing $75, but I hope if you happen to look at this company, you will just pick one of the other 5000 appliance repair shops in Dallas.
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