Complaint / Review
Kaeleen's Affordable Home Furnishings
Refused to repair almost $2000.00 worth of furniture fraudulent selling cheap junk at expensive prices, no need to call, kaeleen will only hang up on you

I purchased almost $2000.00 worth of furniture from Kaeleen's in Phoenix. So far, there are a bunch of springs coming up through a mattress and a slat has snapped in half from my 4-year-old's bunk bed.

I called Kaeleen and she told me to bring the mattress to her. I originally paid to have it delivered and the store is about 45 minutes away. I asked if she could have someone come out and look at it instead. She told me that it wasn't her problem and to rent a truck and then hung up on me.

When I called her about the bunk bed, she told me to bring the receipt to her. I told her that I lived far away and asked her to work with me over the phone. She outright refused to help. I then asked to speak to her husband as he is the co-owner and she about accused me of having an affair with him. I then explained to her that I had problems last time I spoke with her and she hung up on me so I would like to speak to someone else.

Here are her exact words, "If I hung up on you before, it must have been some kind of misunderstanding... But I'm going to hang up on you right now." What a way to do business. Anyway, I purchased a foam mattress pad and went to Lowe's for a wood slat because I just don't have the time to drive all the way over there. I am also afraid of her reaction if I do show up. She seems like the type of person that will physically attack someone if they are in her presence. I have 2 small children that I would not want to witness something of that sort.

I have filed a complaint with the BBB and the Attorney General of AZ, but have not heard from either. That was 1 month ago tomorrow. I just don't want anyone else to purchase furniture from that store and become a sucker like myself. I thought that I was getting quality solid wood furniture and top quality mattresses at affordable prices. The bottom line is that I got overpriced junk.
Please, don't make the same mistake that I did. Tell all your friends and family and everyone you know not to shop at Kaeleen's furniture on Bell Road in Phoenix, AZ. Thank you.