5 Second Street
Towanda, PA
May 24 I took my car into a Monro Muffler dealers in Wysox, PA on Saturday May 15 to have a bad brake rotor replaced or serviced. I stopped back about an hour later to get an estimate, and found the back wheels off. I didn’t want a thing done to the back wheels. I still don’t know why they had them off. All I wanted is the rotor replaced. They lied to me, telling me, I had to have two new brake calipers on the front of my car. The worthless mechanic informed me that my brakes were not releasing properly. I drive the car 400 miles every weekend, at 65 miles an hour. I asked them, why the car wasn’t pulling to the side, and why the brakes were not getting red hot. I was told, it depends on how bad they were dragging. The truth is, they weren’t dragging, I didn’t need new calipers. They were very insistent on selling me new brake calipers. I am a licensed aircraft mechanic by the federal government, and I have worked as a professional mechanic on aircraft and helicopters for twenty five years. At present, I work on 40 million dollar helicopter in Delaware. I know, I did not need new brake calipers. To top it off they charged me $186.99 for a pair of calipers, which I can go to any auto store, and get them for under $40.00 a pair. There in nothing wrong with a person wanting to make a profit, but this is nothing more than fraud and lying. They are thieves. The mechanic didn’t seem to know any thing about brakes, nor did the person running the place. They insisted, I had to have new calipers. I went back again about twenty minutes later, and I asked them not to replace the caliper. But they did anyway. However: they did find a small leak in the gas line which I had them fix. I all so asked them to change the fuel filter, they never did. However it was on the bill. On my way to Delaware, I heard something dragging on the ground. It was the fuel line they supposedly fixed. They did a very poor job of tri-wrapping it to the frame of the car. I am very unhappy and angry as to how I was treated at Monro Muffler. I was lied too, defrauded, had my intellect insulted, and treated like crap. If it had not been on a Saturday, and I didn’t need the car to get to work on Monday, I would have told them to go to hell, and took the care elsewhere. I feel I am entitled to full refund for cost of the fuel filter, brake calipers, and their installation. I have full intentions of perusing this matter until it is resolved, even if I have to go to small claims court, or make a You Tube Video concerning this matter. I will never take another car to Monro Muffler, and I will discourage anyone else from going there too.
Sincerely yours
Craig H Pierce
A&PIA
B.S. Chem.
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