Items ordered (2) - 3 Piece Santoku Knife Set
This company raises prices of their products when they offer free shipping. They are essentially not offering free shipping but building the price of shipping into the price. Of course, you have to be hawkish to catch this policy. When you bring the problem to the company, first they ignor it, then stonewall you.
BTW, they list an oversize shipping charge on the order form. When you receive the box, it was a normal size box. When you question this, they change their story to say it was a required signature charge. The items came in one box, but they charged for two oversize/signatures. Again, anyway to raise the price.
This company is unethical when they practice these policies. They do not tell the truth and will change their story to suit their needs. I will not be buying from this company again. There are more ethical companies.
Below is some of the email traffic and the original email ad showing the lower price.
When is free shipping not free shipping? When you raise the price to make it look like you get a deal. I discovered that you raised the price of this item from $15.72 to $18.72 when you offered free shipping on over $30. I hate unethical companies. I believe you owe me the $6.00 (ordered 2) of price increase from this bait and switch deal. Otherwise, you can forget my ever ordering from you again. It was bad enough you charged for oversize shipping ($4.00) when the box received was a normal size box.
Dear Mr.? @,
Thank you for your email.
The prices and products change frequently. You have to order at the time you see a certain price to get that deal.
I apologize for any inconvenience this may have caused.
If you have any further questions or concerns, please do not hesitate to reply. We would be happy to assist you.
For easy reference and to avoid delay in handling your inquiry, please include the contents of all previous/relevant emails when you send us further email on the same issue.
We appreciate your business and value you as a BF Deals Customer. Please visit us again at http://www.bfdeals.com/.
Have a great day!
Best Regards,
Marie Erickson
BF Deals Customer Care
[email protected]
? @ wrote:
Do you not get it???
When you offered the free shipping, you raised the price from $15.72 to $18.72. This is the bait and switch. When a company raises the price of a product just to give free shipping, it is unethical. I still have the email showing the lower price of $15.72 (March 18 - See below) for this item. This why you should be refunding the $6.00.
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