Complaint / Review
Vintage Tub & Bath
Leanne Loving, Purchased a "tower drain Assembly" from a sales person that clearly did not know his product line only to NOT install product and return it, still waiting for a refund after a month and a half, now th

After sending CLEAR photos of the bathtub we were trying to retrofit, I was sold (3) products from the salesperson (Mike) to make up the entire bathtub retrofit. Total order $ 1,249.42. When the order came in, I delivered it to the job site and made arrangements to meet my plumber to install the plumbing. Together, we carefully opened the boxes to find that the picture on the directions alone told us we could not use what was sent to us.
NO TOOLS WERE ON THE JOB at that point! I called the company immediately to see how this mistake could have been made when I was so clear on the phone on what was needed with this tub.