MY mom purchased a firm queen size mattress for us from Memory Foam Outlet. We slept on it 2 wks, it was way too firm, and it was too painful. I contacted Jeffrey Batic at the Memory Foam Outlet. Told him I wanted to ship it back & reorder a king in a medium support. HE suggested instead, he would give me a great deal on the queen, which we would keep and for an additional charge and he send us a new king. I agreed. He said he would send a tracking # that day and I should have the bed in no time. No tracking # arrived. I phoned many times, finally reaching him and he said it would be there Monday, March 15 (putting me off). I asked for a tracking # via phone message and a receipt but never got one. I reached him on 3/16/10, asking where was my bed, he said he couldnt get ahold of the shipper to find out where the mattress was.
After I made many calls, my husband called and reached Jeffrey and he said, it was still sitting on the dock and when the boss found out the prices being charged, he would not release the mattress til we signed a paper saying that we would agree this would be the only exchange & there wouldnt be a warranty. We agreed, send us the paperwork because we were suffering on the present mattress. No paperwork was ever sent. Jeffrey has not answered any of our calls. State of Flordia has him listed as the Registered Agent for Memory Foam Outlet. So he lied. He lied about the offer. He lied about having bosses. He lied about send a tracking #. He lied about sending a paper to sign. He lied about the trucking company. (When I checked with the trucking company, they said they had no record of the company.)
I gave Jeffrey one month to straighten this out. It was his idea to negotiate a new price with the king and give us a deal on the queen. HE NEVER FOLLOWED THROUGH WITH ANYTHING HE SAID HE WOULD DO and we are still laying (not sleeping) on a rock hard mattress. We dont feel we can send it back to try to get our money back since he hasnt followed through on anything yet. All we wanted was the deal he offered us and a good nights sleep without all the run around and trying to reach Jeffrey constantly (In total approx. 30-40 calls, he would never pick up my phone calls)
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