I ordered a total of 13 fixtures for a client's yard. I ordered raw brass, the first 8 came all black. I called, they said I ordered black and to strip them. I stripped the fixtures, all 8 tops are copper and they will not exchange them. There were/are other issues, one of which they did rectify.
Three fixtures came with the wrong bulbs, they replaced them immediately, sadly, they found it necessary to couple the replacement with rude and condescending communication over the phone. I therefore opted to get off the phone and email them, the abusive communication continued.
Unresolved: Screw heads too large on some of the fixtures to allow proper installation and the copper tops. The installation looks bad with copper and brass tops. I would be willing to pay for ne tops just to get it over with, though I already paid a lot to strip the first 8 fixtures.
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