Short-Story: I'm owed a 283 buck credit, alternatively I am sitting below by having an 803.88 bill.
Long Story: In 2007 we purchased a home without main oxygen, and caught Shipley Power to set up all of the duct-work and air handlers. For $17k I likely to possess a program under guarantee with exceptional customer support.
Because they were adding the system, they recognized the air cleanser they'd offered me would not match on my system, plus they mounted a cheaper one instead. I was advised I Would get a 283 buck credit because I'd previously settled entirely.
The credit never came, but I had been pleased with the machine and forgot about this.
Last Year (significantly less than 2 yrs old) the machine would not switch on and was providing mean error information having said that demand support. I contact Shipley for support plus they send somebody out. He does not appear despite me being house all day long. I call-back, plus they ultimately deliver somebody out for support who appear. He appears the machine around, changes a humidfier mat, and resets it. He claims actually he does not understand what occurred, but it's good today.
A couple of days later I obtain a statement within the email. I am annoyed since one, they owe ME cash, and two my program ought to be under guarantee for ten years
I called customer support, and also the woman who anwers the telephone claims I have to spend the statement, there's no report of the credit with no she cannot help me further. She'll have somebody contact me back.
Following A week without any phone, I named my income man Don, and he describes it isnot under warranty. Nevertheless he does observe where my credit was not applied and he'll have it utilized. I ought to possess a 0 stability together at this time. He also notices that my phone number was transformed to 0000000. Cheers vindictive customer support woman.
Fastforward to 2010. I obtain a statement within the email after reading nothing from their website. It claims I owe 803.88 using the useful deal explanation of Bill Number# (bill number). Unbelieveable! I named their customer support quantity and when again the lady was not able to provide aid. Her boss is "unavailable". Is there anybody who are able to assist me?"Number."
I call-back and have for gas revenue since I have can't-get any aid in the customer support point. I provide this bad woman my tale and he or she claims she'll place me touching Ron who's the HVAC customer support man and he'll repair it. Lastly, I anticipate an answer for this chaos. He eventually ends up being unavailable. Iam waiting to determine if he calls back, but Iam not keeping out desire.
If you should be contemplating using the services of Shipley, please check around. Their customer support is horrible, no body has the capacity to assist, cash that I'm owed is never utilized, evidently they do not guarantee their function OR gear, and finally it claims at the end of the statement easily do not spend it-they may add on an 18% late charge. Wonderful.
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